Please read carefully the following terms and conditions which contain details about using the Ever-so-Sexy website, ordering product (lingerie, sleepwear, nightwear and accessories), your account, customer rights and security plus our service commitment to you. By using the Ever-so-sexy.com website, you are agreeing to be bound by these terms and conditions.
1. Your Account
For your own security, you should maintain the confidentiality of your account and password. We recommend that you restrict access to your computer to prevent unauthorised access to your account.
You are responsible for all activities that occur under your account or password and you should therefore ensure that the password is kept confidential and secure.
If you believe that your password has become known to anyone else, or if the password is being or is likely to be used in an unauthorised way, you should change it immediately and advise us so that we can monitor your account for unauthorised activity.
Please ensure your account details are accurate, complete and up to date. Please take special care when entering address and email details as it is vital these are correct for efficient delivery of products and for communications regarding your order/s.
Ever-so-sexy.com reserves the right to refuse access to the website, terminate accounts or cancel orders at our discretion as a result of customer fraud or suspected fraud and or unreasonable customer behaviour. If we cancel an order, it will be without charge to you.
We use non intrusive, essential cookies that help to make your use of Ever-so-Sexy a good experience. One of the cookies recognises you when you return to the site and the other "remembers" what you put in the cart so that you can buy more than one thing at a time.
The only other cookies currently used on this site are in relation to Google Analytics and they provide us with essential visitor activity information which again we use to improve the site and the product we offer. The data collected for this purpos is aggregated and anonymous.
None of these cookies will damage your computer or affect its smooth running. You can of course disable cookies in your browser but unfortunately the site will not work properly (especially the shopping cart) if you do so. By continuing to use this web site you are agreeing to the use of the Cookies as described above.
4. Access to Ever-so-sexy.com
We try to make availability of the website uninterrupted and error-free. However, conditions beyond our control may from time to time prevent this. We may also have to restrict your access to the website occasionally in order to make repairs, maintenance, or upgrade facilities and services.
5. Website Access
You have access and may make personal use of this website, but not download (excluding page caching) or modify any portion of it. You are not allowed to reproduce, duplicate, copy, sell or use for any commercial purpose any section of this website without prior written permission.
All content on Ever-so-Sexy.com is used with permission of the copyright owner. We monitor activity on the site and will take action if a copyright infringement is discovered.
You can place an order via our website, by email, letter or by telephone. For off line order other than telephone, we recommend you place the items you wish to order in the site cart and print out the cart so you can send it to us with your order. Or leave the cart process when you have completed some account details - this will speed the processing of your order and avoid errors. Payment of off-line orders is by bank transfer or PayPal and we will send you details when your order is placed on our system. All orders are subject to acceptance by us and in accordance with these terms and conditions. All orders are acknowledged by email to the email address supplied with the order, so you should ensure that you have supplied a valid and correct email address and make Ever-so-Sexy a safe contact in your email program to avoid emails being lost in SPAM protection. All orders are checked for obvious errors and we will contact you by email to the address given when you place the order if there is an unusual delay in shipping or a query on the order itself. We may also at our discretion request additional proof of identity or an alternative payment method if there are discrepancies with the order detail or if it is a high value order and/or you are a new customer.
8. Order Shipping
Where only same day despatch items have been ordered these will be despatched on the same working day, providing the order has been placed by 12:00 noon. Where the order includes items with various despatch periods, such as a made to order item and a same day despatch item, we will normally consolidate and ship the order when all items are available. We will part ship on request but should a part ship fall below the free shipping threshold we reserve the right to charge a shipping fee. Despatch of your order signifies completion of the contract between us. We will send you an email at the time of despatch to confirm items sent. We will also send a follow up email a few weeks after the order to request your feedback.
9. Returns & Cancellations
In line with EU law we maintain a returns and cancellation policy. You have 14 days (extended for international customers) from receipt of your order in which to return it. This time-frame is extended at Christmas and Valentines day. Please visit the Returns Policy page for full details and the list of limited exclusions, which include all made to order garments, stockings and body stockings. Please note, should a returned item cause the total order value to fall below a free shipping threshold, we reserve the right to deduct the shipping charge that would have been due originally from any refund requested. Please also note that items returned outside the standard or seasonal extended time limits may still be accepted for return at our discretion but only on an exchange or credit basis. No refunds will be paid on items that are damaged, soiled, returned without packaging or tags or outside the time limits.
10. Pricing and availability
Price and availability is shown with each item listed and again in the cart. Despatch times shown on the product pages are always estimates. We try to send your order well within the estimated time whenever possible. However, these times are not guaranteed and where a delay is encountered we will contact you. We hope that all our pricing is accurate. In the event of an error where the correct price is higher than the advertised price we will ship at the advertised price. Where the advertised price is higher than the correct price we will contact you and amend the order to correct price.
We reserve the right to amend pricing without notice. This will not affect orders already placed prior to a price change.
We offer a limited number of alternative currency views so that you may know the approximate price of the products in a currency that may be more familiar to you. We emphasise that the alternative currency figure is an approximation and not the fixed cost. The exchange rate for this facility is updated once a day but as rates are subject to fluctuation this facility is offered as a guide only. All payments are received in GBP. The currency conversion will be made by your card provider or PayPal and they may use a different rate.
Overseas customers (outside the EU) will not pay our local tax - VAT. However international customers (outside the EU) may be subject to import duties and taxes which are levied in their home country. These costs for Customs clearance must be paid by the recipient. For further information you should contact your local Customs office.
International customers should also be aware that cross-border deliveries can be subject to opening and inspection by the Customs authorities.
Please note that we have to state our sender name on the outside of the package for returns purposes and we use the Crysalis Ltd name. Ever-so-sexy is a trading division of Crysalis Ltd. For deliveries outside of the European Community we also have to complete a Customs Declaration which is attached to the outside of the box providing a net value of the contents and a description. For the descriptions we use the terms: underwear, clothing or swimwear.
12. Electronic Communications
Ever-so-sexy.com communicate with you by email or by posting notices on the website. For contractual purposes, you agree to receive electronic communications from us and you agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or order product from us, unless any change is required to be made by law or government authority, in which case it may apply to orders previously placed by you.
14. Events Outside Our Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is outside our control. This condition does not affect your statutory rights.
If we decide to take no action in the event of you breaching these conditions, this leaves unaffected our entitlement to use our rights and remedies in any other situation where you breach these conditions.
16. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Your statutory rights are not affected by these terms and conditions.
17. Our details
Ever-so-sexy.com is owned by Crysalis Ltd.
66A Station Road
Telephone: 0843 289 0623
Sales support email: customercare @ ever-so-sexy dot com
Company Registration No. 5922306
VAT Reg. No. GB 895 7660 57
Value Added Tax is payable within the EU on goods or services that have been deemed liable for VAT by the regulating authorities. All of our products are currently subject to VAT. All pricing shown includes VAT at the current UK rate. The UK VAT rate may differ from the VAT rate charged in other European countries. Customers outsite the EU will not be charged VAT.