If you have not bought from us before you may have questions that you would like a quick answer to - below is a summary of key facts.
Returns: 30 day from receipt no quibble returns policy. The returns period is extended at Christmas and Valentines Day to allow you to shop early. No reasonable return request is ever rejected. All items can be returned except for hosiery, bodystockings and garments that are made to order. It is therefore very important that the correct measurements/size is ordered for items that are made for you. In the unlikely event that there is a problem with one of these garments we will do all that is possible to have the problem rectified.
Reviews & Testimonials: You can see product and service reviews on our product pages. We don't censor our reviews. Or you can also see the latest reviews on an independent site by clicking here.
Delivery Cost: Free shipping on orders over £25.00 for UK delivery, £100 for EU delivery and £150 (ex VAT) for the rest of the world. For more detailed information click here.
Express Delivery: Next day delivery options for UK orders on items marked "same day despatch" can be selected in the check out.
Delivery Time: UK Express delivery by Royal Mail Special Delivery should arrive on the next working day or Saturday depending on the option chosen. Standard delivery by Royal Mail 48 should take 2 to 3 days and Tracked 24 should arrive on the next working day. EU deliveries usually take between 3 and 7 working days depending on destination. The rest of the world takes anything from 5 to 15 days on average. These times are approximate and may be subject toinfluences outside of our control. We use Royal Mail for all shipments. If you would like a courier delivery please contact us.
Order Despatch: Many items are available for same day despatch but other items may take longer either because they are remotely warehoused or the item is made to order. Each product page shows the estimated despatch - please note this information and order in good time for any deadline you may have. Please note orders that have products with mixed estimated despatch times will be consolidated and shipped when the item with the longest estimate is ready to go.
Order Confirmation & Tracking: We send a confirmation email on receipt of your order. Another email is sent when the order is despatched and a tracking number is supplied at that time.
Packaging: Outer packaging is plain and there is no branding or mention of the website.
Price Promise: You may be wondering if you can get the same item for less somewhere else. We believe that our pricing is competitive and when free shipping and loyalty points are considered Ever-so-Sexy offers the best value to shoppers. However, we do operate a price guarantee. Quite simply if you find exactly the same item on a UK site that would have cost you less (including any shipping charge) we will refund the difference. For full details of the price promise click here.
Any Other Queries: If you have not found the answer to your question in the above fact sheet contact us.