I bought this item for my wifes birthday, and the first time that she tried it on the chain broke, as it has done repeatedly. Not the best of presents, you'd expect top quality at the price.
Customer Care Response - Emailed to customer on 26/05/2011 and awaiting reply from customer. We were sorry to read your review of the Lola Luna Kerala string and understand the disappointment it caused as a birthday gift. However we would appreciate the opportunity to rectify the situation. All faulty items (excluding the bespoke items) are returnable either for exchange or refund. Lola Luna is a quality brand but their designs are extremely fragile and will not survive excessive stretching or rough treatment. We have sold many of the Kerala design without problem but it is possible that a faulty one has slipped though. This can happen in the very best of manufacturing processes. If you believe the item to be faulty please return to us using the returns form from the website with your instructions regarding a replacement or refund.
Customer Care Update: 14/07/2011 As yet Steve has not replied to our email.
